SHIPPING POLICY

At SALTNWIND, every piece is made to order. This means your item is printed specifically for you after your order is placed.

We don't keep large quantities of pre-printed inventory, which helps us reduce waste and allows us to create designs as they're ordered.

Order Processing

Please allow approximately 2–5 business days for your order to be processed and fulfilled before it ships.

Once your order has been fulfilled, you'll receive a shipping confirmation with tracking information when tracking is available.

Please keep in mind that the fulfillment time and shipping time are separate. Your order needs to be produced before it begins its journey to you.

Shipping Times

Shipping times vary depending on your location, the shipping method selected, carrier conditions, and other factors outside of our control.

Estimated shipping times provided at checkout are estimates rather than guaranteed delivery dates.

During holidays, product launches, sales, severe weather, carrier disruptions, or periods of unusually high order volume, orders may take longer than usual.

Tracking

When tracking information is available, it will be provided to you by email.

Please allow some time for tracking information to update after your order has shipped. It is normal for tracking to take a short period of time to become active.

Delayed Orders

If your order has passed its estimated delivery date, please check your tracking information first.

If your package still hasn't arrived after a reasonable additional period, please contact us through our Contact Form and include your order number.

We'll review the shipment and work with our fulfillment partner and/or carrier to determine the appropriate next step.

Lost Packages

If a package is confirmed to be lost in transit, we will work with our fulfillment partner to determine whether the order qualifies for a replacement or other resolution.

Lost-package claims generally need to be reported within 30 days of the estimated delivery date.

Please note that if tracking shows a package as delivered, a free replacement may not be available through our fulfillment provider. In those situations, we'll review the circumstances and determine what options may be available.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your purchase.

SALTNWIND is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address entered at checkout.

If a package is returned because of an incorrect address, an unclaimed package, or a similar delivery issue, additional shipping charges may apply if you request that the order be shipped again.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product price or shipping charge unless specifically stated at checkout.

SALTNWIND is not responsible for customs delays or fees imposed by the destination country.

Multiple Items in One Order

If your order contains multiple products, they may occasionally be shipped separately depending on product availability, fulfillment location, or other fulfillment considerations.

You may therefore receive more than one package for a single order.

Questions About Your Order?

If you have a question about your shipment, please contact us through the SALTNWIND Contact Form and include your order number.

We're happy to help.

Thank you for supporting SALTNWIND.