RETURN & REFUNDS POLICY
At SALTNWIND, our products are made to order specifically for you. Because of this, we don't accept standard returns or exchanges for incorrect size, color, change of mind, or buyer's remorse.
That said, if something isn't right with your order, we absolutely want to know about it and will do our best to make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please use our Contact Form and include:
Your order number
A brief description of the issue
Clear photos of the item showing the problem
Photos of the packaging if it was damaged during shipping
Once we receive your request, we'll review the issue and determine the best solution. If the issue is the result of a manufacturing, printing, or fulfillment error, we may provide a replacement at no additional cost or a refund.
Please do not send anything back to us unless we specifically ask you to do so.
Wrong Size or Color
Please double-check your size and color selection before placing your order. Since SALTNWIND products are made to order, we are unable to accept returns or exchanges simply because the wrong size or color was selected.
We strongly recommend reviewing the size chart provided on each product page before ordering.
If you believe the item you received was mislabeled or there is a manufacturing issue affecting the sizing, please contact us so we can take a look.
Change of Mind
Because each item is made specifically for your order, we cannot accept returns or provide refunds if you change your mind, no longer want the item, or simply decide that the design isn't for you after receiving it.
We appreciate your understanding and support of our made-to-order model.
Lost Packages
If your order hasn't arrived, please contact us as soon as possible.
We'll review the tracking information and work with our fulfillment partner to determine what happened. If the package is confirmed as lost in transit and qualifies under our fulfillment partner's claim policy, we'll arrange an appropriate resolution.
Lost-package claims must generally be reported within 30 days of the estimated delivery date.
Incorrect Shipping Address
Please carefully review your shipping information before completing your order.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if you would like the order reshipped.
SALTNWIND is not responsible for additional shipping charges resulting from an incorrect address entered during checkout.
Order Changes & Cancellations
Our orders can enter production quickly because every item is made to order.
If you need to change or cancel an order, please contact us through our Contact Form as soon as possible after placing your order. We'll do our best to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once production has begun.
How to Contact Us
If you have a problem with your order, please use the SALTNWIND Contact Form on our website.
We're a small brand, and we genuinely appreciate every order. If something goes wrong, please give us the opportunity to make it right.
Thank you for supporting SALTNWIND.